Service Outcomes

EVALUATION

How do you know whether or not the therapy you choose will be helpful for you? Research has shown that therapy is often effective in reducing distress, but everyone and every service differs.

In keeping with good practice, we evaluate all therapeutic work to monitor and improve therapy quality. We invite people to complete self report questionnaires about their mood. These are standardised questionnaires used by health professionals in the NHS to assess distress, therapy outcome and the relative performance of services. Measures are completed before, during and after therapy so that clients and the therapist can reflect on and discuss changes made to promote safe and effective therapy.

The following is a summary based on available data from 89 clients seen in the past 3 years who agreed to have their data used for audit [1].

CLIENT ATTENDANCE

84% of people were offered therapy after assessment. People attended between 2 and 24 therapy sessions, and had follow up sessions. The average number of sessions attended by clients was 12.

68% of clients completed their therapy as originally planned. Others ended early for unknown reasons (e.g. feeling better, change in personal/ financial circumstance or finding therapy not useful).

OUTCOMES

We use psychometric tests to measure client outcomes so we can evaluate client improvement and development.

Please click the following to find out about client satisfaction and client advice:

Client Satisfaction

Client Advice

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[1] Correct at 30/08/2018, Dr Emma Taylor was sole clinician in that period.