Client Satisfaction

All clients who come for an initial consultation and/or therapy are sent anonymous satisfaction questionnaires via Survey Monkey 3-6 months after their last therapy session. From October 2015-May 2018 90 clients were invited to reply with a 18% (16 people) response rate.

Client Satisfaction

  • 94% felt the service offered was good value.
  • 94% would recommend the service to a friend (75% responded "yes definitely" and 19% responded "yes I think so").
  • 94% would use the service again (75% responded "yes definitely" and 19% responded "yes I think so").
  • 94% were satisfied to very satisfied with the therapy they received (75% were very satisfied and 19% were satisfied).
  • 87% were satisfied with the wait for their first appointment (56% were very satisfied and 31% were satisfied), 13% had mixed feelings.
  • 81% felt at all times involved in making choices about their treatment and care, 13% felt this most of the time and 6% felt this sometimes.

Follow the links below for client feedback responses up until June 2015:

Client_Feedback_up_until_July_2014

Client_Satisfaction_October_2014-June_2015

Please click the following to find out about client satisfaction and client testimonials, including advice for new clients:

Service Outcomes

Client Advice