Frequently Asked Questions


1) What is the cost of therapy?

We have a range of therapies offered by clinicians with differing qualifications and training. Therapy ranges from our low cost counselling with a counsellor in training at £30 per session, £60 - £75 for Cognitive Behavioural Therapy with a qualified therapist or psychologist, £75-£85 for Cognitive Analytic Therapy through to £90-£110 per session for specialist neuropsychology. You can pay by card, cheque or cash at our clinic or request invoicing at a nominal extra cost.

Many of our clinicians work for health insurance companies including AVIVA, AXA and Bupa or Local Authorities and legal aid. We charge according to the health insurance company fee structure, and bill them directly.

Depending on our availability, we offer subsidised treatment for people on low income.


2) How soon will I be seen?

We know once someone has made the decision and had the courage to seek support, they want to be seen quickly. Research shows that being seen within 8 weeks helps people make best use of their therapy. So we see people as soon as we can, and will offer you our first available appointment.

We do get busy, especially in evenings, and sometimes a preferred therapist may be full. If that is the case, we offer you an alternative suitable clinician if they can see you sooner. If you want to wait, we do hold waiting lists for each clinician. We ensure that people on our waiting list are seen within 8 weeks.


3) Where will my appointment be held?

Our clinicians are based at two premises. Clients have the choice of having their appointments at Therapy Works Sheffield, or at Wellforce, Sheffield. Both premises have disabled access and parking, and a pleasant homely waiting room where you can have a drink before or after your session. Please click here for our clinics addresses and maps.  

Both Therapy Works Sheffield and Wellforce are health clinics offering a variety of treatments including osteopathy, clinical psychology, massages and more. Visit http://wellforce.co.uk/ for more information.

We also offer online Zoom or Skype appointments when appropriate and necessary. Please click here for more information.

Directions to Therapy Works
When travelling from town or the train station you can catch the 218 or the 56 bus or if driving it is 10 minutes via Sharrow Lane.
When travelling from Fulwood you can catch the 83a bus or it is a 12 minute drive via Rustlings Rd.
When travelling from the Royal Hallamshire Hospital it is a 19 minute walk or a 7 minute drive via Sharrow Vale Rd.

Parking at Therapy Works

There is some disabled parking spots available. Street parking is available with pay and display charges at 70p an hour and £4.50 for 10 hours. Broomclose Carpark is an 11 minute walk from the venue which costs £1.60 for two hours.

Directions and Parking at Wellforce
There is free car parking at the front and the rear of the building. We are 2 minutes walk from the University Supertram stop at the top of West Street and are within easy walking distance of the city centre, the University and hospitals.


4) Do you have disabled access?

Yes, and we have downstairs rooms available. Please let us know your requirements when booking an appointment. Please let us know if you require disabled parking space or a downstairs room so we can accommodate you as some clinics are held on a first floor.


5) Can I request to see a male or female clinician specifically?

Yes, when we take your referral please let us know any requests you have and we will do our best to help. Please look at our team page to see who works with us and let us know if you have a preference. http://www.taylored-psychology.co.uk/modx/index.php?id=7


6) I am not sure if my problems need therapy

We offer a range of support for all types of life situations and difficulties, whether this is feeling you want to grow as a person, want support with making life choices or have low mood or other emotional problems. You are welcome to contact us to discuss whether the therapy we offer is the right option for you.


7) What if talking therapy does not suit me?

It might be that therapy or the therapy we offer is not suitable or right for you. Sometimes we might suggest another form of help as well as therapy; for example involvement of other professionals or your GP. If we or you think this is the case then we will guide you to other services that can help. We can offer for you to switch to another clinician if appropriate.


8) What help is there for me in Sheffield?

Sheffield Mental Health Guide has information for individuals struggling with their mental health and for those worried about others. Have a look at their website at https://www.sheffieldmentalhealth.co.uk/

In the NHS , Improving Access to Psychological Therapies (IAPT) offers a range of therapies and self-help services. Your GP can refer you and sometimes you can refer yourself. More information can be found at http://iaptsheffield.shsc.nhs.uk/

If you are a student at the University of Sheffield you can access SAMHS which is a mental health support service. More information can be found at https://www.sheffield.ac.uk/mental-wellbeing

Visit https://www.shu.ac.uk/current-students/student-support/student-wellbeing for Sheffield Hallam’s wellbeing services.


9) What are some good ideas to help my well-being?

Besides from therapy there are many things to do in Sheffield that could help maintain healthy wellbeing, boost mood or provide food for thought. Here are some of our ideas: Things to do in Sheffield. Please note that we are not advertising specific services, or able to hold responsibility for these ideas. These are self-help tips and not intended to replace therapy.


10 How do I provide Feedback?

We collect satisfaction surveys a month after you have been discharged. You will be emailed a link where you can provide feedback. If you have a concern or complaint please contact us for our complaint policy at info@taylored-psychology.co.uk, it can also be found here  .

//www.shu.ac.uk/current-students/student-support/student-wellbeing for Sheffield Hallam’s wellbeing services.


11) I need support urgently- what should I do?

We do not offer a 24 hour or crisis service.

Please visit https://www.sheffieldmentalhealth.co.uk/urgent-help/ for information on urgent or crisis support.